Client Consultation Cards are a way of keeping a record of everything that happens in the salon. They are an essential tool for building trust with clients and allow therapists to offer customised services and create treatment plans. Consultation Cards also protect the therapist and client in the event of complications during or after treatment. While unlikely, it can happen and having documentation to refer back to can help resolve the issue. A physical record of information means not having to rely on memory to remember details, and is an important part of establishing a professional environment.
Client Consultation Cards should be an integral part of every treatment carried out in a salon. Contraindications mean treatments may need to be adjusted or avoided altogether, depending on what they are and the severity. Hard copies must be kept in a lockable cabinet, while digital information has to be password-protected to comply with the Data Protection Act.
Educating clients about the importance of supplying all information correctly and thoroughly assists in obtaining a clear idea of their requirements.
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Review this information with every return visit and record any changes. After treatment, make a note of the procedure, products used, and any other observations. Communicate your findings with the client and offer after-care advice.
Client Consultation Cards elevate your level of service, making clients feel valued, and safeguarding everyone in the event of any complications during or after treatments.
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