The Importance of Client Consultation Cards

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Client Consultation Cards are a way of keeping a record of everything that happens in the salon. They are an essential tool for building trust with clients and allow therapists to offer customised services and create treatment plans. Consultation Cards also protect the therapist and client in the event of complications during or after treatment. While unlikely, it can happen and having documentation to refer back to can help resolve the issue. A physical record of information means not having to rely on memory to remember details, and is an important part of establishing a professional environment.

Client Consultation Cards should be an integral part of every treatment carried out in a salon. Contraindications mean treatments may need to be adjusted or avoided altogether, depending on what they are and the severity. Hard copies must be kept in a lockable cabinet, while digital information has to be password-protected to comply with the Data Protection Act.

Educating clients about the importance of supplying all information correctly and thoroughly assists in obtaining a clear idea of their requirements.

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What Information Should Be Included?

Personal Details: You should be able to contact them. Sending out birthday messages can be a nice touch.
Medical History: A doctor’s letter is required before proceeding with treatments if clients have had recent surgery.
Medications: Some medications can affect skin condition, especially Roaccutane or antibiotics.
Allergies: People can be allergic to anything. Subsequently, in-depth product knowledge is essential to identify ingredients that may cause a reaction.
Lifestyle: Smoking, alcohol consumption, and sun exposure all affect skin condition. Any tattoos must heal completely before waxing over them.
Date: It is important to be able to refer back to previous sessions when creating a treatment plan.
Signature: Signing the form confirms client consent.
Treatment Record: Building rapport with clients and creating a customised treatment plan makes them feel appreciated and valued.
Promotions: An option to receive communication about any promotions can help with your marketing strategy.

Review this information with every return visit and record any changes. After treatment, make a note of the procedure, products used, and any other observations. Communicate your findings with the client and offer after-care advice.

In Summary

Client Consultation Cards elevate your level of service, making clients feel valued, and safeguarding everyone in the event of any complications during or after treatments.

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