Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. This policy works together with our Terms and Conditions and does not limit your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

Defective or Faulty Products (6 Months)

If a product is defective, faulty or unsafe, you may return it within 6 months of delivery, as provided for in section 56 of the CPA. You can choose to have it repaired or replaced, or to receive a refund. We cover the cost of returning defective items.

This does not apply to damage caused by misuse, incorrect storage or heating, not following the product instructions, or normal use of a consumable product.

Damaged, Missing or Incorrect Items

Please check your order when it arrives. If anything is damaged in transit, missing or not what you ordered, let us know via our contact form as soon as possible, ideally within 24 hours, so that we can claim from the courier quickly. We will replace or collect incorrect items at our cost. Reporting later does not remove your rights for defective goods.

Change of Mind (7-Day Cooling-Off Period)

For online orders, you may cancel within 7 days of receiving your goods without giving a reason, as provided for in section 44 of ECTA. Items must be unused, unopened and in their original sealed packaging. You pay the cost of returning them, and we will refund you within 30 days of your cancellation.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept change-of-mind returns of:

• wax, skincare and cosmetic products whose seal or packaging has been opened;
• downloadable digital products.

This does not affect your right to return a product that is defective.

How to Return an Item

1. Contact us via our contact form with your order number, the item and the reason for the return. Photos help us to process defect and damage claims faster.
2. We will confirm the return and explain how to send or hand over the item.
3. Once we receive and inspect the item, we will let you know the outcome by email.

We recommend using a trackable shipping method for any return you send yourself.

Refunds

Approved refunds are paid to your original payment method, usually within 5 to 10 business days of approval, and in any case within the time the law requires.

Late or Missing Refunds

If you haven’t received a refund yet:

• check your bank account again;
• contact your bank or card provider, as processing times vary;
• if you still haven’t received it, please contact us via our contact form.