Last updated: 25 September 2026

These Terms and Conditions apply to your use of harleywaxing.co.za and to every order you place with us. By using this website or placing an order, you agree to these terms. Please read them together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy.

Nothing in these terms limits or excludes any right you have under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA) or the Protection of Personal Information Act 4 of 2013 (POPIA), where those Acts apply to you.

About Us

This website is operated by Harley Wax SA (Pty) Ltd, trading as Harley Waxing (“Harley Waxing”, “we”, “us” or “our”). “You” and “your” refer to the person using this website or buying from us.

• Registered name: Harley Wax SA (Pty) Ltd
• Registration number: 2023/518641/07
• Office: Vermont, Western Cape, South Africa
• Telephone: +27 (0)28 316 1304
• Office hours: Monday to Friday, 09:00 to 17:00 (excluding public holidays)
• Contact: please use the contact form on our Contact Us page

Who May Buy and Professional Use

You must be 18 years or older to place an order. If you order on behalf of a business, you confirm that you are authorised to do so.

The Harley Waxing range is made for professional use by trained therapists. Always follow the product instructions, carry out a patch test where recommended, and store and heat products correctly. To the extent the law allows, we are not responsible for harm or loss caused by misuse, use by untrained persons, or failure to follow the product instructions.

Orders

• Placing an order is an offer to buy. A contract is formed when we confirm your order by email.
• We may decline or cancel an order, for example if a product is out of stock, payment is not received, or we suspect fraud. If we cancel an order you have paid for, we will refund you in full.
• We may limit quantities per customer or per order.
• We take care to display products and prices correctly. If a price is obviously and unintentionally wrong, we will contact you before dispatch and you may either pay the correct price or cancel for a full refund.
• Product colours may look slightly different on your screen.

Prices and Payment

• All prices are in South African Rand (ZAR). Harley Wax SA (Pty) Ltd is not registered for VAT, so no VAT is added to our prices.
• Prices may change from time to time, but the price shown when you place your order is the price you pay.
• Payment is due in full when you order. Card and instant payments are processed securely by our payment provider, and we never see or store your full card details.
• Orders paid by EFT are dispatched once the payment reflects in our account.
• Approved trade or account customers pay according to the terms agreed with us in writing.

Delivery

• We deliver within South Africa. Delivery costs and estimated times are shown at checkout and in our Shipping Policy.
• Orders are dispatched during office hours on business days. Orders placed on a Friday, weekend or public holiday are dispatched on the next business day.
• Ownership and risk in the goods pass to you on delivery.
• Please check your order on arrival and report any damage or missing items within 24 hours via our contact form, so that we can claim from the courier quickly. This does not affect your rights under the CPA for defective goods.

Cancelling Your Order (Cooling-Off Period)

You may cancel an order before it is dispatched at no cost by contacting us through our contact form. We will refund you in full.

Under section 44 of ECTA, you may also cancel an online purchase without reason and without penalty within 7 days of receiving the goods. The goods must be returned unused, unopened and in their original packaging, and you pay the direct cost of returning them. We will refund any payment within 30 days of your cancellation.

As allowed by section 42 of ECTA, this cooling-off right does not apply to goods that cannot be returned because of their nature, including wax and skin care products whose seal or packaging has been opened, for hygiene and safety reasons.

Defective Goods and Warranty

Where the CPA applies, you are entitled to goods that are of good quality, in good working order and free of defects. If a product is defective or unsafe, you may return it within 6 months of delivery and choose a repair, replacement or refund, as set out in section 56 of the CPA.

This warranty does not cover damage caused by misuse, incorrect storage or heating, failure to follow the product instructions, or normal use of consumable products. Please see our Returns & Refunds Policy for how to return an item.

Other Returns

Because our products are hygiene-sensitive, we cannot accept returns of opened products that are not defective, or change-of-mind returns after the 7-day cooling-off period. Incorrect items sent by us will be collected or replaced at our cost.

Using This Website

You may use this website for lawful purposes only. You may not:

• break any law or infringe anyone’s rights, including intellectual property rights;
• upload or send viruses or any harmful code;
• try to gain unauthorised access to the website, our systems or other users’ accounts;
• scrape, copy or resell any part of the website or its content without our written permission;
• submit false, misleading, abusive or defamatory content.

We may suspend or close your access if you breach these terms. Unauthorised access to or interference with computer systems and data is an offence under the Cybercrimes Act 19 of 2020, and we may report it to the authorities and take legal action.

We try to keep the information on this website accurate and up to date, but it is provided for general information and may contain errors. We may update or correct content at any time.

Your Account

You are responsible for keeping your login details secure and for providing accurate billing, delivery and contact details. Please update your details if they change.

Comments, Feedback and Other Submissions

If you send us ideas, suggestions or other material, you allow us to use them without payment. We may, but are not obliged to, monitor, edit or remove content that is unlawful, offensive, defamatory or otherwise objectionable, or that infringes anyone’s rights or these terms. You are responsible for the content you submit.

Product Reviews

After you receive an order, we may send you an email inviting you to review the products you bought, if you agreed to this at checkout. Leaving a review is voluntary, and every review request email includes an option to unsubscribe from future review requests.

Only verified buyers can review products. Reviews may be held for moderation before they are published, so that we can contact you and help resolve any problem with your order. We publish genuine reviews whether they are positive or negative, and we do not change what you write. We may decline or remove reviews that are spam, abusive, unlawful, unrelated to the product, or that contain another person’s personal information.

When you submit a review, your first name or display name, star rating, review text, any photos you add and the review date will be shown publicly on our website. Your ratings and reviews may also be shared with Google so that they can appear in Google Search and Google Shopping. Your email address is never shown publicly.

Protection of Personal Information (POPIA)

We process your personal information in line with POPIA. Full details are set out in our Privacy Policy.

• What we collect: your name, contact details, delivery and billing address, order history, and any reviews, photos or messages you send us.
• Why we collect it: to process and deliver your orders, provide customer support, send order updates and review requests, and meet our legal and tax obligations.
• Who we share it with: only service providers that help us run our store, such as payment gateways, courier companies, email and review platforms, and website hosting. They may only use your information for that purpose and must keep it secure. Some of these providers may store information outside South Africa, and where they do, we take steps to make sure it is adequately protected as POPIA requires.
• How long we keep it: only for as long as it is needed for these purposes, or as required by law.
• Your rights: you may ask to see, correct or delete the personal information we hold about you, object to its processing, and opt out of review requests or marketing emails at any time.
• Contact: to exercise your rights or raise a privacy concern, contact our Information Officer through our contact form. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.

Confidentiality

Your records are treated as confidential. We will not sell or rent your personal information, and we only share it with our suppliers and service providers as described above, or when the law requires us to.

Emails and Direct Marketing

We send emails about your orders, such as order confirmations, delivery updates and, if you agreed, a request to review your purchase. We only send marketing emails if you have opted in or are an existing customer who has not opted out, as allowed by POPIA and the CPA. You can unsubscribe from marketing at any time using the link in our emails.

Cookies

This website uses cookies to make the site work, remember your cart and preferences, and understand how the site is used. You can control cookies in your browser settings. See our Privacy Policy for more detail.

Intellectual Property

All content on this website, including text, images, logos and product descriptions, belongs to Harley Waxing or its licensors and is protected by copyright and other intellectual property laws. You may not copy, reproduce or distribute it without our written permission.

Links to Other Websites

This website may link to other websites that we do not control. We are not responsible for their content or privacy practices.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect or consequential loss, or for loss of profit or business, arising from your use of this website or our products. We do not exclude or limit liability that cannot be excluded or limited under South African law, including under the CPA, or liability for gross negligence.

Events Beyond Our Control

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, such as natural disasters, load shedding, strikes, courier or port disruptions, civil unrest or government action. We will let you know as soon as possible and, if we cannot deliver, you may cancel for a full refund of any amount paid for goods not delivered.

Complaints

If you are unhappy with our products or service, please contact us through our contact form and we will try to resolve the matter quickly. If we cannot resolve it, you may refer your complaint to the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission.

Governing Law

These terms are governed by the laws of the Republic of South Africa. Any dispute will be dealt with by a competent court in South Africa.

General

• If any part of these terms is found to be invalid or unenforceable, the rest of the terms will still apply.
• If we do not enforce any of our rights, this does not mean we have given up that right.
• Headings are for convenience only and do not affect the meaning of these terms.

Changes to These Terms

We may update these terms from time to time. The version published on this page applies to orders placed after the “Last updated” date. Orders already placed are governed by the terms that applied when you placed them.

Contact Us

For any questions about these terms, please use the contact form on our Contact Us page or call +27 (0)28 316 1304 during office hours.