Shipping Policy

Thank you for shopping with us! We aim to provide fast, safe, and reliable shipping on all orders. Please review our shipping policy below:

Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

Shipping is calculated at checkout from the total weight of your order. These are our current rates within South Africa:

• Free shipping: on orders of R3,000 or more (after any coupon discounts), delivered door to door in 5-14 business days.
• Hermanus area local delivery: R50.
• Local pickup: free, by appointment. Please contact us to arrange a collection time.
• Orders over 25kg: please contact us for a shipping quote.

Please note: Delivery times are estimates and may vary depending on your location and courier service. The rate and delivery options that apply to your order are always shown at checkout.

Local & International Shipping

We currently ship within South Africa. For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for the tracking information to become available.

Shipping Delays

While we strive to meet all estimated delivery times, we are not responsible for delays caused by courier services, customs processing, or unforeseen events beyond our control (e.g., extreme weather, strikes).

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.

Missing or Damaged Orders

If your order arrives damaged or is missing, please contact us within 24 hours of delivery via our contact form. We will work with the courier to resolve the issue promptly.